HOW WE WORK

La Belle Care LTD care agency Welwyn have a bespoke tailor-made service to suit each of your individual needs and requests. A member of our office team will liaise with you via telephone and discuss what it is you require. We will then visit your home to discuss and assess your needs and requirements further. This is where we will begin to create your tailor-made person centered home help package of care. Once we have completed your service needs assessment we will aim to start our packages within 72 hours (excluding weekends & public holidays)

We will treat all information we have about you confidentially; your care and support worker will respect your right to confidentiality and will not discuss anything they have heard read or seen about you during their work with you.

You are entitled to see any information we have about you in our files; We may have to allow the care quality commission inspector to access your file in our office as part of their process of inspecting our service.

Every care and support worker is trained to the highest standards and receive training yearly. We value our support workers and recognise the importance training has in delivering the best care at home. We also provide them with a wide range of additional training to ensure they can do their jobs to the best of their ability. We believe that having well trained staff that understand your needs and expectations will enable our team to deliver high quality services. We also undertake enhanced police checks on all new staff members before we allow them to work in your home. Come visit our care agency.

For further information on our services please contact us today and speak with our friendly team of experts.